RETURNS & EXCHANGES
Not completely satisfied? No problem. We make returns simple and hassle-free with our 30-day return policy.
Our Return Policy
Defective Items ja genau
Items with manufacturing defects or damage during shipping
Full refund + shipping costs covered
Wrong Item/Size
Incorrect item shipped or wrong size ordered
Full refund + return shipping covered
Change of Mind
No longer need the item or found alternative
Full refund (return shipping at customer cost)
Fit Issues
Item doesn't fit as expected
Full refund or exchange
Return Process
Initiate Return
Contact our customer service within 30 days of purchase
Get Authorization
Receive your Return Authorization (RA) number via email
Package Items
Pack items securely with RA number and original packaging
Ship Back
Drop off at any carrier location or schedule pickup
Processing
We inspect and process your return
Refund Issued
Refund processed to original payment method
Return Conditions
Items Must Be:
- Unworn and unused (except for trying on)
- In original packaging with all tags attached
- Returned within 30 days of purchase
- Accompanied by original receipt or order number
Non-Returnable Items:
- Custom embroidered or printed items
- Items damaged by misuse or normal wear
- Hygiene-sensitive items (opened)
- Items purchased with special discounts (clearance)
Refund Timeline:
- Credit cards: 3-5 business days
- PayPal: 1-2 business days
- Bank transfers: 5-7 business days
Start Your Return
Ready to return an item? Contact our customer service team to get started. We're here to make the process as smooth as possible.
Email Support
returns@prowork.com
Response within 24 hours
Phone Support
(555) 123-4567
Mon-Fri: 8 AM - 6 PM EST
Need Help Choosing?
If you're unsure about sizing or product specifications, our experts can help you choose the right item the first time.